Refund and Returns Policy – ELHEDEYA

1. Introduction

At ELHEDEYA, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a refund and return policy under the following conditions.

2. Eligibility for Returns

You may return a product if:

  • It is in its original condition, unused, and in the original packaging.
  • The return request is made within 7 days of receiving the order.
  • The item is defective, damaged, or incorrect upon delivery.

3. Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or customized products.
  • Items that have been used or damaged by the customer.
  • Gift cards and promotional items.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support via WhatsApp at +971543345987 or email us.
  2. Provide your order details and the reason for the return.
  3. Ship the item back to us at the provided return address.
  4. Once we receive and inspect the item, we will process your refund or replacement.

5. Refund Policy

  • Refunds will be issued to the original payment method within 7-14 business days after approval.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

6. Exchange Policy

  • If you received a defective or incorrect item, we will exchange it at no additional cost.
  • Exchanges are subject to product availability.

7. Contact Us

If you have any questions about our refund and return policy, please contact us:

  • Company Name: DERMEED LLC
  • Address: Business Center, Sharjah Publishing City Free Zone, Sharjah, UAE
  • WhatsApp: +971543345987